What is a Managed Service?

With so much technology central to your school day, it is increasingly unrealistic to expect a traditionally small in-house IT department to manage, update, fix, support and develop such large ICT infrastructures.

Many of the schools we speak to have been exposed to serious risks or failures due to their IT employees moving on, not keeping pace with emerging technologies, being unwilling to change, or suddenly becoming unavailable through unexpected illness.

A Managed Service is a fit-for-purpose way to manage and support the complex and extensive ICT infrastructures now found in modern schools. With immediate access to a large team of professional educational ICT specialists, you can talk to experts with up to date skills to be able to make the most of the technology and ICT budget you have available for staff and learners. A comprehensive, well-operated Managed Service should be saving your senior leadership team time on IT resource issues, limit the school’s exposure to risk, enable effective budgeting, introduce the very latest capabilities to your school and ultimately reduce costs. 

Giving schools the confidence they need to create outstanding, progressive teaching and learning environments.

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A Dataspire Managed Service

The Dataspire Managed Service has been designed so that your staff can get on and do what they do best, while we take responsibility for the IT infrastructure which everything in your school connects to; such as lesson delivery and display, your Management Information System (MIS) for registration and attendance, cashless payments, your cloud services e.g. G Suite or Microsoft 365, your hardware, security and safeguarding e.g. back-ups, antivirus, monitoring and filtering, your broadband, your door entry systems, in fact most of the things that your school now relies on to function.

Your staff will have instant access to a friendly, SLA driven support team who are ready to help resolve any ICT challenges, fast. Your entire school ICT infrastructure will be well maintained, secure, reliable, and as a result, will create increased user confidence for all staff using ICT

Dataspire Managed Service features:

  • Defined Service Level Agreement (SLAs)
  • Part-Time or Full-Time onsite technician(s)
  • A team of backup technicians to cover absences
  • UK based Service Desk – Sunday to Friday
  • Incident Management
  • Change Management
  • Root Cause Analysis
  • 24/7/365 System Monitoring
  • Defined escalation process
  • Proactive system maintenance
  • Vulnerability Management
  • Back Up and Restore
  • Asset Management
  • 3rd Party System Management such as cashless payment or broadband provider
  • Procurement Management to save the school money and for accurate budgeting
  • Service reporting
  • Regular Service Reviews
  • User satisfaction surveys
  • System Health Checks
  • Digital strategy and development support
  • Ofsted system readiness checks

Contact us to discuss the benefits of adopting a Managed Service for your school.

 

Managed Services The Solution 1 2 3 4 5 6 7 8 Understanding RequirementsFind out more Current State AnalysisFind out more Service ConfigurationFind out more IT Staff TrainingFind out more Service LaunchFind out more Proactive and ReactiveResolution of IssuesFind out more Service ReviewsFind out more ICT Strategic SupportFind out more

1. Understand requirements

We always start the process with some questions. Why do you think you need a Managed Service? Do you already have a Managed Service but are looking to leave your current provider? Are you experiencing problems with your IT department? Do you have issues with your IT system? Are you building a completely new school and need help from the ground up? In essence, what problems are you trying to solve? We need to work in close partnership with our schools and a vital part of the process is for us to gain a clear understanding of your current arrangements and how we can help.

2. Current state analysis

The only way to start is to understand what ICT you have and how well it is performing. Dataspire will come in and review the entire ICT infrastructure. We will share with you what we find in terms of what is good, what could be improved and what needs replacing. We will also create a critical risk register and current state report including any components which are unable to be covered by an SLA such as Microsoft Windows 7, which is no longer supported by Microsoft and as a result is a major security risk should this continue to be used by the school.

3. Service configuration

Once appointed, Dataspire will begin setting up your new Managed Service. There are several things we will need to do before we can go live to facilitate a successful service transition. These include setting up remote access tools, importing all system users in to the Dataspire service desk, exporting all live ticket issues to ensure any outstanding queries are completed, setting up the remote monitoring tools and ensuring we have all the administrator passwords to your systems to be able to operate them fully.

4. IT staff training

Assessing IT staff training needs within the school is an essential requirement of any successful Managed Service transition. Working closely with you, Dataspire will deliver a complete training schedule to ensure any of your retained IT staff are ready to support users. Once we have identified any skills gaps, we can design and deliver in-house training on topics such as how to engage with teachers, resolving any problems, and updating process skills.

5. Service launch

Before the launch of your new Dataspire Managed Service, our leadership team will present to the school. It is vital for a successful service delivery that we are visible to the whole school and that staff have confidence that we will support them and quickly resolve any ICT problems they are experiencing. We work in true partnership with a school and this high level of visibility, accountability, and approachability, including onsite technicians and a sector leading SLA, is what makes working with Dataspire different to other Managed Service providers. During this session we will introduce ourselves and outline what we are here to do and how the new Managed Service will operate. We will define how staff can log any ICT issues they are experiencing, and our SLA promise which is our commitment to fixing any problems fast.

6. Proactive and reactive resolution of issues

Dataspire takes a proactive approach to the resolution of common ICT problems experienced by your school and over time we will be aiming to pre-empt as many as possible before they arise. Initially the service will be reactive but through the examination of early report data, and based on our extensive experience, we can interrogate the problems we are seeing, understand why are we seeing them and what we can do to prevent them, thus reducing the number of issues in the long term.

7. Service reviews

A vital part of a Dataspire Managed Service is the continuous, honest examination of our performance. We will sit down with your senior leadership team at regular intervals to discuss areas for improvement. This conversation will be driven by the responses to a comprehensive user survey and real-time help desk data to get a complete picture of what is going on. We will be able to show whether we are delivering a good quality service and meeting our SLA’s. We will examine how the Managed Service is used and be able to see whether you have experienced a reduction in the problems occurring. Out of these reviews we will identify and agree an action plan to address any training requirements and any necessary service modifications.

8. ICT strategic support

A vital part of a Dataspire Managed Service is the continuous, honest examination of our performance. We will sit down with your senior leadership team at regular intervals to discuss areas for improvement. This conversation will be driven by the responses to a comprehensive user survey and real-time help desk data to get a complete picture of what is going on. We will be able to show whether we are delivering a good quality service and meeting our SLA’s. We will examine how the Managed Service is used and be able to see whether you have experienced a reduction in the problems occurring. Out of these reviews we will identify and agree an action plan to address any training requirements and any necessary service modifications.

1. Understand requirements

We always start the process with some questions. Why do you think you need a Managed Service? Do you already have a Managed Service but are looking to leave your current provider? Are you experiencing problems with your IT department? Do you have issues with your IT system? Are you building a completely new school and need help from the ground up? In essence, what problems are you trying to solve? We need to work in close partnership with our schools and a vital part of the process is for us to gain a clear understanding of your current arrangements and how we can help.

2. Current state analysis

The only way to start is to understand what ICT you have and how well it is performing. Dataspire will come in and review the entire ICT infrastructure. We will share with you what we find in terms of what is good, what could be improved and what needs replacing. We will also create a critical risk register and current state report including any components which are unable to be covered by an SLA such as Microsoft Windows 7, which is no longer supported by Microsoft and as a result is a major security risk should this continue to be used by the school.

3. Service configuration

Once appointed, Dataspire will begin setting up your new Managed Service. There are several things we will need to do before we can go live to facilitate a successful service transition. These include setting up remote access tools, importing all system users in to the Dataspire service desk, exporting all live ticket issues to ensure any outstanding queries are completed, setting up the remote monitoring tools and ensuring we have all the administrator passwords to your systems to be able to operate them fully.

4. IT staff training

Assessing IT staff training needs within the school is an essential requirement of any successful Managed Service transition. Working closely with you, Dataspire will deliver a complete training schedule to ensure any of your retained IT staff are ready to support users. Once we have identified any skills gaps, we can design and deliver in-house training on topics such as how to engage with teachers, resolving any problems, and updating process skills.

5. Service launch

Before the launch of your new Dataspire Managed Service, our leadership team will present to the school. It is vital for a successful service delivery that we are visible to the whole school and that staff have confidence that we will support them and quickly resolve any ICT problems they are experiencing. We work in true partnership with a school and this high level of visibility, accountability, and approachability, including onsite technicians and a sector leading SLA, is what makes working with Dataspire different to other Managed Service providers. During this session we will introduce ourselves and outline what we are here to do and how the new Managed Service will operate. We will define how staff can log any ICT issues they are experiencing, and our SLA promise which is our commitment to fixing any problems fast.

6. Proactive and reactive resolution of issues

Dataspire takes a proactive approach to the resolution of common ICT problems experienced by your school and over time we will be aiming to pre-empt as many as possible before they arise. Initially the service will be reactive but through the examination of early report data, and based on our extensive experience, we can interrogate the problems we are seeing, understand why are we seeing them and what we can do to prevent them, thus reducing the number of issues in the long term.

7. Service reviews

A vital part of a Dataspire Managed Service is the continuous, honest examination of our performance. We will sit down with your senior leadership team at regular intervals to discuss areas for improvement. This conversation will be driven by the responses to a comprehensive user survey and real-time help desk data to get a complete picture of what is going on. We will be able to show whether we are delivering a good quality service and meeting our SLA’s. We will examine how the Managed Service is used and be able to see whether you have experienced a reduction in the problems occurring. Out of these reviews we will identify and agree an action plan to address any training requirements and any necessary service modifications.

8. ICT strategic support

A vital part of a Dataspire Managed Service is the continuous, honest examination of our performance. We will sit down with your senior leadership team at regular intervals to discuss areas for improvement. This conversation will be driven by the responses to a comprehensive user survey and real-time help desk data to get a complete picture of what is going on. We will be able to show whether we are delivering a good quality service and meeting our SLA’s. We will examine how the Managed Service is used and be able to see whether you have experienced a reduction in the problems occurring. Out of these reviews we will identify and agree an action plan to address any training requirements and any necessary service modifications.

Managed Services

With a Dataspire Managed Service your school’s ICT infrastructure will be well maintained, secure, with increased reliability, and as a result create increased user confidence for all staff.  

Find out more

Strategy & Planning

Many schools do not have a clearly defined ICT vision or strategy, and have fallen into a cycle of reactive updates, failure and replacement. Dataspire is proud to have helped hundreds of them to break free.

Find out more

Cloud & Infrastructure

Moving to the cloud is simple with the right support. Dataspire has already helped hundreds of schools and academies with a successful transition to the cloud.

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Support & Training

Dataspire provides two levels of technical support and can facilitate professional end-user training so that staff feel confident using ICT for effective teaching and learning. 

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Technologies

Dataspire is a total ICT solutions provider and in addition to comprehensive support services we can deliver any technology your school or MAT requires.  

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Considering a Managed ICT Service for your school?

Contact our friendly and experienced team to discuss the opportunities in more detail.

Case Studies

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The Deanery Academy

What happened when the appointed ICT supplier went into administration just as the new building opened?

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St. Christopher’s School

Why has this world class International school chosen to work with Dataspire?